Effective January 1st, 2025

Introduction

About Us

Soluify® LLC offers a comprehensive range of managed services, including IT solutions, automation, coding, fractional C-Suite services, and web design and development.

Key Service Offerings

• Managed Services (MSP): Tailored solutions including network monitoring, cybersecurity, and data backup, per our Master Services Agreement (MSA) and Service Level Agreement (SLA).
• Automation: Streamlining business processes for efficiency and productivity.
• Coding: Custom solutions across various programming languages and technologies.
• Fractional C-Suite: Part-time C-level executives for strategic growth.
• Web Building & Design: Cutting-edge websites to enhance online presence and user experience.

Confidentiality

We maintain strict confidentiality of client information per our MSA, with unauthorized disclosure prohibited except as required by law.

Intellectual Property

Soluify® retains ownership of all pre-existing and independently developed materials. Clients retain rights to their data, granting Soluify® a limited license to use it for service provision.

Limitation of Liability

Soluify® is not liable for indirect or consequential damages. Liability for direct claims is limited to fees paid by the client in the preceding 12 months.

Indemnification

Both parties agree to indemnify each other against third-party claims arising from breaches of MSA terms.

Data Protection and Privacy

Soluify® complies with applicable data protection laws, using appropriate measures (including AI technologies) to safeguard client data.

Fees and Payment

Clients agree to pay fees per their Statements of Work (SOW) or service agreements.

• Late Payments:
  • MSP Agreements: Subject to penalties; service may be suspended for overdue balances.
  • Web Services: Payments delayed 7-15 days may result in service termination.
• Timely payment is required to avoid disruptions.

Termination

Either party may terminate services with 30 days’ written notice. Outstanding fees must be paid upon termination, and client data will be returned or deleted after 60 days, per applicable service terms below.

Dispute Resolution

Disputes are addressed via mediation, then arbitration if unresolved, held in Clermont, FL.

SolWork Program

Technical support and consulting outside regular schedules, billed prepaid or hourly.

---

Soluify® Web Services Terms

Overview

Soluify® provides top-tier web hosting and development through our Essential, Advanced, Premium, and Unlimited packages, tailored for security, performance, optimization, and support.

Feature	Essential	Advanced	Premium	Unlimited
Hosting & Security	Secure hosting, weekly backups, SSL, basic firewall + updates	All Essential + bi-weekly backups, advanced firewall	All Advanced + daily backups, premium firewall	All Premium + continuous security enhancements
Maintenance & Optimization	Monthly updates (plugins/themes/core), initial SEO setup, regular monitoring	All Essential + advanced SEO setup	All Advanced + comprehensive SEO, ongoing optimization	All Premium + continuous optimization
Content Management	Up to 2 hrs/mo updates (text/images)	Up to 5 hrs/mo updates	Unlimited content/design changes	Unlimited pages, updates, revisions
Monitoring & Reports	Regular monitoring	Detailed performance reports	Real-time alerts	Real-time monitoring
Support	Email (24-hr response, business days), portal access	Priority email (12-hr response, business days), monthly consultation	24/7 priority email/phone (4-hr response), bi-weekly consultation	24/7 priority email/phone (2-hr response), weekly consultation, dedicated manager
Additional Features	–	–	–	Custom design/functionality, 3-month min. commitment
Billing & Terms	Monthly billing per SOW	Monthly billing per SOW	Monthly billing per SOW	Monthly billing, auto-renews post-3 months unless notified

General Terms

• Service Limitations: Governed by the MSA.
• Response Times: Measured from customer portal logging.
• Consultations: Scheduled mutually.
• Content Updates: Non-cumulative, monthly use only.
• Data Security: Clients secure their credentials; Soluify® handles broader measures.
• Billing: Per package, due per SOW terms.

Ownership, Cancellation, and Transfer

Website Ownership

• Clients have full access/usage rights within their plan. Soluify® retains ownership of the website (design, code, structure) until 12 consecutive months of service are completed on the current plan.
• Early ownership requires paying the remaining balance for 12 months, calculated from subscription start.
• After 12 months, ownership transfers to the client (excluding Soluify®-owned premium plugins/licenses), if fees are paid in full.

Cancellation of Service / Website

• Termination requires 30 days’ written notice via support@soluify.com or customer portal.
• Services (hosting, management, premium plugins) end at the billing cycle or notice period’s end, whichever is later.
• Outstanding fees are due within 15 days of cancellation; unpaid balances may lead to suspension and data forfeiture.
• Client data (files, databases) is retained for 60 days post-cancellation, then deleted unless transferred (see below).
• Unlimited Package: Cancellation within 3-month commitment suspends services immediately, with no refunds.

Website Transfer

• On cancellation or request, Soluify® provides a basic export (e.g., WordPress ZIP file, core files, database) within 30 days, if fees are paid.
• Exports exclude premium plugins/themes/tools owned by Soluify®; clients must purchase their own licenses to retain these.
• Soluify® does not configure/migrate exports; assistance is available via SolWork at hourly rates.
• Hosting ends at cancellation; clients must secure new hosting before the 30-day period ends to avoid downtime.

Premium Plugins and Licenses

• Soluify® provides premium tools (e.g., Elementor Pro, SEO software) under our licenses, which remain our property.
• Access ceases on cancellation/transfer unless clients secure their own licenses.
• License keys are non-transferable, tied to Soluify® agency accounts.

Delayed Payment Policy

• Payments delayed 7-15 days may trigger suspension at Soluify®’s discretion. After 15 days, termination may occur.
• Reactivation post-termination (within 60-day data retention) requires overdue balances plus a $150 fee; unavailable after 60 days.

Dispute Resolution

Web service disputes follow the MSA process: mediation, then arbitration in Clermont, FL.

---

Contact Information

• Email: support@soluify.com
• Phone: +1 (888) 637-4820

Document History

• Version 1 – 01/01/2025 – Approved
• Version 1.5 – 03/25/2025 – Approved
• Version 2.0 – 04/09/2025 – Added Ownership, Cancellation, Transfer Clauses, Updated Packages Section Author: Ryan Alier